WE ONLY OFFER STORE CREDIT FOR RETURNS. NYRA Collections does not issue refunds back to your original method of payment. Ordinary sale and markdown merchandise is eligible for this 14-day store-credit return unless the product is explicitly marked “Final Sale.” Store credit never expires. We add new styles regularly and hope we can help you find something new if your purchase doesn't work out. Store credit is sent as an e-gift card via email when your return is processed, to the email address on file.
E-gift cards
Expect an emailed e-gift card within 3 business days of the delivery of your return at our warehouse. Store credit is not processed the day your item is delivered — it must be sorted, inspected, and processed. Thank you for your patience!
Return policy
If you are mailing in your return, please send it here: NYRA Collections Rashmi Sawarkar, 16610 Glenn Canyon CT Morgan Hill. CA-95037
We only offer store credit for returns. We do not issue refunds back to your method of payment.
We do not send return labels, so you may send the item back using the carrier of your choice.
- Eligible merchandise must be received by NYRA Collections within 14 calendar days of delivery.
- Returns must be received in new condition: unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, deodorant, perfume, or stains may be refused.
- Include your original invoice, a printout of your order confirmation email, or your online order summary in the package.
- Store credit cannot be applied to future purchases until the return is processed. You cannot use store credit before we have issued it to you.
- Items explicitly marked “Final Sale” on the product page and at checkout cannot be returned or exchanged.
- E-gift cards cannot be returned or exchanged.
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing after your package arrives.
- Once your return is processed, we will email you an e-gift card with your store credit to use on the website.
- Returns outside this window are not eligible for acceptance or store credit.
Exchanges
Exchanges must be for the same item in a different size. We are not able to exchange for different items.
If you need a different size, note your size exchange on your invoice and send the item back to our return address. If we have the item in stock in your requested size, we will send it to you. If we do not have your requested size, we will send you an e-gift card with store credit.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at rashmi@nyracollections.com or (408) 230-7439 with your order number and photos of the product and packaging. We will work with you on a replacement, exchange, or store credit as appropriate.
Questions
For return or exchange questions, contact NYRA Collections at rashmi@nyracollections.com or (408) 230-7439. Please include your order number for faster assistance.